Disclosure statement.

Licensing information

We operate as an Authorised Body under a Financial Advice Provider licence issued by the Financial Markets Authority in the name of NZ Financial Services Group Limited (NZFSG) (FSP286965). There are no conditions attached to this licence on the advice that may be given.

Our duties

Finnovo Finance Ltd, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013. These duties are to:

• Meet the standards of competence, knowledge, and skill and the standards of ethical behaviour, conduct, and client care set out in the Code of Professional Conduct for Financial Advice Providers.
• Give priority to your interests.
• Exercise care, diligence, and skill.

Our products and product providers

We provide advice about mortgage and personal insurance products from the following providers.

Lenders we work with: AIA Go Home Loan, ANZ, ASB, ASAP Finance Limited, Avanti Finance, Bank of China, Basecorp Finance, BIZCAP, BNZ, CFML, Cressida Capital, DBR, Finbase, First Mortgage Trust, General Finance, Heartland Bank, Kiwibank, Liberty Financial Limited, Midlands Funds Management, Pallas Capital, Pepper Money, PROSPA, RESIMAC, SBS Bank, Select Home Loan, The Co-operative Bank, TSB, Unity, Westpac.

Insurers we work with: Chubb Life, Fidelity Life, AIA.

Fees and expenses

Generally, we won't charge you any fees for the advice we provide. This is possible because, if you act on the advice given, we usually receive commission from the applicable product provider on settlement of a loan or insurance policy. There are some exceptions explained below.

We may charge a one-off fee in the following situations:

• No commission: If you request services in relation to a product for which we receive no commission. Any such fee would be agreed and authorised by you in writing before we complete services, based on an estimate of time spent.
• Repayment of commission: If a provider requires we repay commission within 28 months of settlement. Any such fee would be no more than $6,000 (plus GST) calculated at $250 (plus GST) per hour. The fee charged will not exceed the amount of commission clawed back.
• Lapsed pre-approval or declined insurance application: We may charge an hourly fee if you do not continue with a pre-approval or allow it to lapse, or if we have prepared and submitted an insurance application and provided a personalised Statement of Advice but you subsequently decide not to proceed. This may be charged at up to $250 per hour (plus GST), capped at $3,000 (plus GST) for up to 12 hours work.

Should we need to charge a fee, you will be invoiced and given 30 days to make payment.

Commissions and other incentives

If you proceed with a product on the basis of our advice, we usually receive commission on settlement. We may also receive a commission or referral fee for business referred to other businesses. Types of payments that may be received include:

• Upfront commission — a percentage of the first year's premium (insurance) or of the loan at drawdown (loans).
• Renewal or trail commission — a percentage of the premium paid each year the policy is in force, or a percentage of the loan outstanding.
• Fixed rate roll-over fee from some providers if we assist in refixing your loan.
• Referral fees.
• Other incentives or rewards, for example gifts or event tickets.

Further information about commissions and incentives relevant to your advice, including maximum percentages, will be provided by your Financial Adviser. This commission is used to remunerate the financial adviser, pay the expenses of running our business, and pay NZ Financial Services Group Limited for services provided in connection with our authorisation under their licence.

Conflicts of interest

We may attend events hosted by industry associations, product providers, and NZFSG at which product providers discuss their products. We manage this potential conflict by ensuring we follow an advice process that prioritises your interests and recommends products suitable for you regardless of information received at such events.

Complaints

If you have a complaint about our service, please contact our internal complaints service by phoning 022 077 4073 or emailing parry@finnovofinance.co.nz with the subject line Complaint – [Your Name].

Please set out the nature of your complaint and the resolution you are seeking. We will acknowledge receipt within 24 hours, record your complaint in our Complaints Register, and notify our Licence Holder. We will investigate and provide a response within 7 working days. If we need more time, we'll let you know.

If we cannot agree on a resolution, you can refer your complaint to our external dispute resolution service — free and independent: